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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
Ellen Nugent –
This Aloe Vera lotion is a must have for skin irritations and is a great moisturiser. I also use it to relieve itchy insect bites and also it’s been great to use on the family when they got sunburned. It certainly soothed and rescued their skin! I have used it over my entire body including my hair…it’s so refreshing! I love the way it makes my skin and hair feel.
Amy James –
This lotion is fantastic! I will never use products with nasty chemicals again! Excellent for my irritated skin, especially after shaving. My skin feels hydrated and moisturised. You can’t go wrong with this lotion…it’s really super, this is the best aloe vera product that I have ever used. I highly recommend it.
Rebecca Deal –
This is such a nice lotion. It covers the skin very well and has made my tight inflamed areas of skin feel much more comfortable. This lotion absorbs fast and doesn’t leave a sticky feeling, it has a pleasant odour and definitely helped with my bruises from my recent leg injury. I feel that this lotion has been very beneficial to me, therefore I am rating it 5 stars.
Matthias Moor –
Das ist so eine schöne Lotion. Es fühlt sich gut auf meiner Haut an, besonders an einigen entzündeten Stellen. Diese Lotion zieht schnell ein und hinterlässt kein klebriges Gefühl. Sie hat einen angenehmen Geruch und hat definitiv dazu beigetragen, die Blutergüsse meiner letzten Beinverletzung zu beseitigen. Diese Lotion ist sehr vorteilhaft für mich, daher bewerte ich sie mit 5 Sternen.
Ellen Stein –
Diese Aloe Vera Lotion ist ein Muss bei Hautirritationen. Es ist eine großartige Feuchtigkeitscreme und perfekt, um juckende Insektenstiche oder Sonnenbrand zu lindern. Ich habe diese Lotion sowohl für meinen Körper als auch für meine Haare verwendet….. sie ist so erfrischend! Ich liebe es, wie sich meine Haut und Haare anfühlen.
Anna Heller –
Diese Lotion ist fantastisch! Hervorragend geeignet für meine gereizte Haut, besonders nach der Rasur. Meine Haut fühlt sich glatt und mit Feuchtigkeit versorgt an. Mit dieser Lotion kann man nichts falsch machen…. es ist wirklich super. Dies ist das beste Aloe Vera Produkt, das ich je verwendet habe und Ich werde weiterhin nur 100 % natürliche Produkte verwenden!
Armine (проверенный владелец) –
Love this Aloe Vera Lotion, it’s indeed the best. Perfect lotion, non-sticky and fast absorbing. It relieves dryness and leaves the skin feeling soft and fresh. I use it as a day cream, as a night cream, as an eye cream, as a make-up removal, as a sunscreen and aftersun cream and as a healing cream for skin irritation, burns, minor cuts and scratches, especially after working in my garden))