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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
Helena Lively –
My hair is soft and silky again and I don’t see any nasty split ends or frizz anymore. I have also been adding it to my shampoos and body washes and even my husband has been using it, especially after shaving. Love it, would recommend it and will definitely buy again.
Lidia King –
Dieses Jojobaöl ist so angenehm auf die Haut aufzutragen und hinterlässt eine schöne, angenehme Schicht, die meine empfindliche Haut weich und glatt macht.
Dora Seeland –
Dieses Öl ist ein Traum für trockenes, schwaches und strapaziertes Haar. Die Anwendung auf meinem Haar war wirklich eine wirksame Behandlung, um es wieder weich und seidig zu machen.
Penny Graph –
Nefertiti Jojobaöl ist mein Lieblingsträgeröl. Es ist schön und leicht und hinterlässt keine ölige Schicht. Ideal auch als Haarpflegeprodukt.
Lisa Kingsley –
ojoba oil has an excellent consistency and I love using it on my skin. It applies so smoothly and I am not worried about it clogging my pores, it just leaves a nice comfortable layer and my dry acne prone sensitive skin is much smoother. My friends have also seen great results with their acne and pimples.
Armine (проверенный владелец) –
Love this oil. It’s so good for my dry skin. You can use it during the daytime as it is absorbed very quickly and the skin doesn’t look oily. No feeling of a heavy layer. Besides it doesn’t clog the pores. It is also a good carrier oil for my essential oils.
dodirina –
Отличный продукт!
Приобрела в магазине на фабрике масел ,когда отдыхала в Шарм эль Шейхе.
Использую как маску для волос-результат потрясающий.Волос становиться шелковистыми и гладким.Так как после активного прибывания на солнце он немного пострадал.
Несколько раз наносила масло на лицо с легким массажем и оставляла на 30 минут,затем смывала тёплой водой. Действительно- природный коллаген.
Очень довольна покупкой.