Cancellation Policy
If we receive a cancellation request before your order has been shipped, we will cancel the order and issue a full refund to your original payment method.
Orders that have already been shipped are not eligible for cancellation.
In some cases, we may be required to cancel an order at our discretion. Situations that may lead to cancellation include, but are not limited to:
-
Limited quantities available for purchase
-
Inaccuracies or errors in product or pricing information
-
Issues flagged by our credit or fraud prevention systems
We may also request additional verification or details before accepting and processing your order. If your order (or any part of it) is cancelled or additional information is required, our customer support team will contact you directly.
If your card has already been charged for a cancelled order, the full amount will be refunded to the same card. By placing an order, you agree to accept our final decision regarding any cancellation.
Shipping & Delivery Policy
Nefertiti for Natural Oils & Herbs ships to most countries worldwide.
-
All prepaid orders are processed and shipped within 3–4 business days after payment confirmation.
-
We ship from Saturday to Thursday, excluding Fridays and national holidays.
-
In the event the recipient is unavailable, our delivery partners will attempt delivery up to three times before the package is returned to our warehouse.
To ensure smooth and timely delivery, please provide a complete and accurate address, along with a valid mobile phone number.
Shipping Rates & Estimated Delivery Times
Shipping times may vary depending on destination, but generally fall between 7–14 business days from the time of dispatch.
Payment Policy
All transactions on our website are securely processed through PayPal, ensuring your personal and financial information remains protected.
You can make payments using the following methods:
-
Credit Card (No PayPal account required)
-
PayPal Account
-
Bank Transfer (available upon request; transfer fees are the responsibility of the customer)
PayPal uses advanced encryption and fraud prevention systems, ensuring your payment details are not shared with the merchant. All transactions appear securely in your account records.
