Cancellation Policy

CANCELLATION POLICY

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped will not be cancelled.

Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled can include:

– Limitations on quantities available for purchase

– Inaccuracies or errors in product or pricing information

– Problems identified by our credit and fraud avoidance department

We may also ask for additional verification or information before accepting and processing any order. Our customer care will contact you if all or any portion of your order is cancelled or if we require additional information to accept your order.

If your order is cancelled after your credit card/debit card has already been charged, then the charged amount will be reversed to your Card Account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

 

SHIPPING & DELIVERY POLICY

  • Nefertiti for Natural oils and herbs ships & delivers its products to almost all parts of the world.
  • All prepaid orders will be shipped within 3-4 days of the payment received. It is ensured that fresh products are shipped.
  • We ship on all days except Friday and National Holidays.
  • Non-availability on delivery: Our delivery partners will attempt to deliver the package thrice before it is returned to our warehouse. We recommend that you provide the complete address along with a mobile number in the delivery address to ensure a faster delivery.

Shipping Rates & Times

  • For all areas serviced the delivery time would be approximately 5-9 business days once we have processed the shipping. 

PAYMENT POLICY

Your shopping cart is hosted and secured by PayPal. You can pay for your purchases:

  • By Credit Card, without the need of owning a PayPal account.

The PayPal payment module helps protect your credit card information using the best systems available on the market for security and prevention against fraud. When you use PayPal, your financial information is never shared with the merchant.

  • Using your PayPal account. The transaction will show up in your account.

 If you do not own a credit card nor a PayPal account, you can use bank transfer method for paying your order cost, in this case the transfer fee is on the customer.