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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
Melissa Worrell –
It’s a great oil! I use a few drops in water in my humidifier for my headaches and it works wonders! Also it soothes when I have colds or sinus infections. I love the smell and I would highly recommend this oil, my air has never smelt this good!
Kym Lang –
Since I started using lemon grass oil, I have seen a massive improvement in the condition of my skin, my acne is less and pores are less visible, as well as no skin infections like before.
Лидия –
Если никак утром не проснуться, нюхаю салфетку с этим маслом, действует как холодный душ!
Виола –
Добавляю в масло жожоба. Лемонграсс прекрасно сужает поры. А еще запах!
Mandy Händler –
So viele Verwendungsmöglichkeiten für diesen belebenden und erfrischenden Geruch: Ich füge ihn kosmetischen Produkten hinzu und mische ihn mit einem Trägeröl, um ein großartiges Deodorant zu erhalten. Funktioniert auch als Stimmungsaufheller.
Lena –
Ein perfektes Öl mit einem schönen Geruch! Nur ein paar Tropfen in meinen Luftbefeuchter und es lindert sowohl meine Kopfschmerzen als auch eine Nasennebenhöhlenentzündung.
Kim lang –
Eine enorme Verbesserung der Akne und des allgemeinen Zustands meiner Haut seit der Verwendung von Zitronengrasöl. Danke Nefertiti! auch für den umgehend erbrachten Service.
Armine (Verifizierter Käufer) –
Can’t imagine my life without this oil))I use it diluted in other oils to massage my face, hands and feet to improve blood circulation. It helps to get rid of muscle pains and swollen ankles. And it smells great! Be careful, as it has a burning effect, do not use undiluted or too concentrated, especially on face or other sensitive areas.