This is a sample page.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
properties1 –
I have knee problems, and lower back also. I started taking 2 or 3 tablespoons of coconut oil per day, and my life got a little better. Shipping was very fast and oil indeed is orginal not mixed and cold pressed . 100% good quality. I shipped to Kazahstan and came in 8 days. Highly recommended
vikki.venera –
Coconut oil from Nefertiti its something, what really saved my hair. Thank you guys for such a wonderful product!
Katy Hammond –
I love this versatile oil soooo much! I use this as a deep hair conditioner. I saturate my dry hair with it and leave it overnight and then wash my hair the next morning. It’s super silky and shiny again. The uses are multiple…you can not only use it for skin and hair but it’s great for using in cooking and I also use it for oil pulling. Really it’s fantastic! 5* rating!
Elaine Magee –
I go swimming a lot and this fabulous oil protects my hair and skin so well from the chlorine in the water, it was making my skin excessively dry… my skin is hydrated and smooth again and I just love the coconut smell.
Jazzy Jayne –
Coconut oil is my new favourite. It’s such nutritious and versatile oil, I love it in my cooking as part of my healthy diet and I smooth it all over my skin when I am going out in the sun, my skin feels so much more hydrated and the colour of my skin is a wonderful bronze colour, of course take care to not be exposed too long to the sun as the SPF is only small. Highly recommended.